Gujranwala Electric Power Company GEPCO prefers customer satisfaction at any cost. To resolve the problems and queries related to GEPCO electricity, 24/7 customer care service is available.
Consumers can escalate the issue/query to a customer service representative by calling 0800-000-34. Users can complain online also on the GEPCO portal.
If in case, there is no response from the GEPCO team, the customer can call 118(The centralized WAPDA Customer care number).
GEPCO established facilitation centers at the regional level to attend the customers on the regional and city levels. Each region office is responsible for resolving any issue whether it is related to bill, load shedding, or electricity theft.
GEPCO Contact Numbers
Users can call on 118 or 0800-000-34. In case there is no response, then other contact numbers are given below.
Contact # +92-55-9200504 / +92-55-9200516 / +92-55-9200592
GEPCO Head Office Address
Gujranwala Electric Power Company ( GEPCO) head office is located in Gujranwala. The address is given below.
Address: GEPCO HQ, 565-A, Model Town, G.T Road, Gujranwala.
GEPCO Online Complaint System
Rather than calling customer service, GEPCO users can lodge their complaints or raise the query through the online system. Users should visit the official portal www.gepco.com.pk and navigate to the Customer Service tab, then click on complaint registration. The complaint form will appear. Fill out the form carefully and register the complaint.
The facilitation team will take this form and investigate the issue. They get back to the user shortly with a possible solution.
GEPCO Key Support Numbers
The key support/ service numbers are given below.
| Emergency Service | 118 |
| Customer Service Helpline | 0800-000-34 |
| Complaint Center Number | 055-920-0516, 055-9200504, 055-9200592 |
GEPCO Facilitation Centers
Gujranwala Electric Power Company ( GEPCO) established facilitation centers at regional offices to attend the customer queries quickly and efficiently. These centers are categorized into three types which are below.
- Complaint Redressal Cell
- Customer Service Centers
- Complaint Centers
Complaint Redressal Cell: The Central CRC (Control Room Center) is based at GEPCO Headquarters, under the leadership of the General Manager (Operations). It operates 24/7, divided into three shifts managed by the Deputy Manager (Operations).
CRC’s Duties and Responsibilities:
- Receive and handle online or phone complaints from the Ministry of Water & Power, Islamabad. These complaints are resolved with the help of SDO/XEN/SE (Operations) and other departments like Construction and GSO Circles. After resolving, we confirm the solution with the complainant via phone.
- Monitor and ensure the connectivity and restoration of the distribution system.
- Oversee the Federal Complaint Cell (FCC) to address customer complaints.
- Respond to consumer complaints on the 118 helpline.
- Coordinate and monitor all Rapid Response units located in various company subdivisions.
Available services: 24/7
Contact Numbers: +92-55-9200504, +92-55-9200516, +92-55-9200592
Address: GEPCO HQ, 565-A, Model Town, G.T Road, Gujranwala.”
Customer Services Centers: To help customers with billing problems, GEPCO has set up four Customer Service Centers at different Circle levels. These centers are managed by the Customer Services Director.
You can visit the nearest Customer Service Center during working hours for the following services:
- Domestic customers can get their bills of up to Rs. 10,000 split into three installments (once every six months).
- Fixing wrong readings on domestic bills up to 500 units.
- Getting duplicate bills for any type of customer.
- Extending the due date of current bills (up to Rs. 10,000) for a maximum of 3 days (only for domestic and commercial customers).
- Removing the TV fee from domestic customers’ bills if they don’t have a TV.
- Issuing advance bills for domestic or commercial customers upon request.
Locations and Contacts for GEPCO Customer Service Centers:
- GEPCO HQ
Phone: 055-9200505
Address: GEPCO HQ, 565-A, Model Town, GT Road, Gujranwala. - Gujrat
Phone: 053-9260290
Address: GEPCO Complex, G.T Road, Gujrat. - Sialkot
Phone: 052-9250693-94
Address: GEPCO Colony, Shahabpura Road, Sialkot. - Narowal
Phone: 0542-412666
Address: 132 KV Grid Station, Narowal.”
Complaint Centers: To address electricity supply issues and faults, GEPCO has set up 117 Rapid Response Units under various Operation Sub Divisions. The operational staff at these units are available 24/7, throughout the year, to provide free services and restore electricity in all seasons. Complaints are received and resolved daily in normal conditions.
Consumers need to register their complaints by providing their Electricity Bill Reference Number to the relevant Rapid Response Unit if they face any faults or power outages.”
Rapid Response Unit Contact Numbers
| Office Name | Phone |
| MODEL TOWN SUB DIVISION GRW-1 | 055-9200545 |
| GARJAKHI GATE SUB DIVISION GRW-1 | 055-4218560 |
| BAGHBANPURA SUB DIVISION GRW-1 | 055-4215104 |
| CITY SUB DIVISION GRW-1 | 055-9200579 |
| WHADAT COLONY SUBDIVISION GRW-2 | 055-4215103 |
| CIVIL LINE SUB DIVISION GRW-2 | 055-9200543 |
| SHERANWALA BAGH SUB DIVISION GRW-2 | 055-9200806 |
| T.M.KHAN SUB DIVISION GRW-2 | 055-3203624 |
| CHAND-DA-QILA SUB-DIVISION GRW-3 | 055-4556566 |
| G.T. ROAD SUB DIVISION GRW-2 | 055-4296006 |
| CHAMAN SHAH SUB DIVISION GRW-2 | 055-3201900 |
| Q.D.SINGH SUB DIVISION GRW-3 | 055-4710237 |
| LADHEWALA SUB DIVISION GRW-3 | 055-3292414 |
| KHIALI SUB DIVISION GRW-3 | 055-4277744 |
| GHAKKHAR SUB-DIVISION WZD | 055-4287252 |
| KAMOKE SUB DIVISION NO-1 KMK | 055-6815029 |
| KAMOKE SUB DIVISION NO-II KMK | 055-6815034 |
| KAMOKE SUB DIVISION NO-III KMK | 055-6815035 |
| WANDHOO SUB DIVISION KMK | 055-6798119 |
| EMINABAD SUB DIVISION KMK | 055-3263597 |
| NOWSHERA VIRKAN SUB DIVISION NO.1 N.V | 055-6760015 |
| NOWSHERA VIRKAN SUB DIVISION NO.2 N.V | 055-6760088 |
| TATLEY AALI SUB DIVISION N.VIRKAN | 055-6281046 |
| NOKHAR SUB DIVISION N.V | 055-6728823 |
| WAZIRABAD SUB DIVISION-1 WZD | 055-6600921 |
| WAZIRABAD SUB DIVISION-II WZD | 055-6600922 |
| AHMAD NAGAR SUB-DIVISION WZD | 055-3884446 |
| PHARIANWALI SUB-DIVISION PHALIA | 055-6666346 |
| NIZAMABAD SUB DIVISION WZD | 055-6600923 |
| ALIPUR CHATHA SUB DIVISION WZD | 055-6333615 |
| HAFIZABAD SUB DIVISION-1 HZD | 0547-523421 |
| HAFIZABAD SUB DIVISION-II HZD | 0547-523422 |
| HAFIZABAD SUB DIVISION-III HZD | 0547-525422 |
| HAFIZABAD SUB DIVISION-IV HZD | 0547-523422 |
| CANTT SUB DIVISION GRW CANTT | 055-3861354 |
| AROOP SUB DIVISION GRW CANTT | 055-3202274 |
| FAREED TOWN SUB DIVISION GRW CANTT | 055-3202301,3730567 |
| SHAHEENABAD SUB DIVISION GRW CANTT | 055-9200554 |
| DASKA SUB DIVISION NO-1 DSK | 052-6611420 |
| DASKA SUB DIVISION NO-II DSK | 052-6611420 |
| DASKA SUB DIVISION NO-III DSK | 052-6623110 |
| DASKA SUB DIVISION NO-IV DSK | 052-6227877 |
| JALALPUR BHATTIAN SUB DIVISION JPB | 0547-500135 |
| PINDI BHATTIAN SUB DIVISION JPB | 0547-532417 |
| SUKHEKI SUB DIVISION JPB | 0547-530135 |
| VANIKAY TARAR SUB DIVISION JPB | 0547-537135 |
| POWER HOUSE SUB DIVISION GRT-1 | 053-3536489 |
| S.I.E SUB DIVISION GRT-1 | 053-3531805 |
| AKRAM SHAHEED SUB DIVISION GRT-1 | 053-9260299 |
| MARGHZAR SUB DIVISION GRT-1 | 053-9260230 |
| AZIZ BHATTI SHAHEED SUB DIVISION GRT-1 | 053-3603488 |
| DINGA SUB DIVISION NO-1 KHR | 053-7400127 |
| DINGA SUB DIVISION NO-2 KHR | 053-7400604 |
| KOTLA SUB DIVISION NO-1 KHR | 053-7586058 |
| KHARIAN SUB DIVISION NO-1 KHR | 053-9240121 |
| KHARIAN SUB DIVISION NO-II KHR | 053-7533095 |
| GULIANA SUB DIVISION KHR | 053-7578958 |
| MANDI BAHAU DIN CITY SUB DIVISION MBD | 0546-502719 |
| MANDI BAHAU DIN RURAL SUB DIVISION MBD | 0546-503390 |
| MALIKWAL SUB DIVISION MBD | 0546-591136 |
| LALAZAR SUB DIVISION MBD | 0546-509822 |
| SHAHANA LOAK SUB DIVISION MBD | 0546-520088 |
| JALAL PUR JATTAN CITY SUB DIVISION JPJ | 053-3594839 |
| JALAL PUR JATTAN RURAL SUB DIVISION JPJ | 053-3430310,3556276,3600264 |
| FATEHPUR SUB DIVISION JPJ | 053-3584065,66 |
| KARIANWALA SUB DIVISION JPJ | 053-3580558 |
| TANDA SUB DIVISION JPJ | 053-3583198,6670 |
| PHALIA SUB DIVISION PHAILA | 0546-596565 |
| PHARIANWALI SUB DIVISION PHALIA | 0546-592040 |
| KHATIALA SHEIKHAN SUB DIVISION PHALIA | 0546-570199 |
| GOJRA SUB DIVISION PHALIA | 0546-599006 |
| MANO CHAK SUB DIVISION PHALIA | 0546-531839 |
| GUJRAT RURAL SUB DIVISION GRT-2 | 053-3524955 |
| LALA MUSA CITY SUB DIVISION GRT-2 | 053-7510912 |
| LALA MUSA RURAL SUB DIVISION-GRT-2 | 053-7510576 |
| KUNJAH SUB DIVISION GRT-2 | 053-3381202 |
| SHADIWAL SUB DIVISION GRT-2 | 053-3310160 |
| POWER HOUSE SUB DIVISION SKT-1 | 052-9250497 |
| FORT SUB DIVISION SKT-1 | 052-9250025 |
| MODEL TOWN SUB DIVISION SKT-1 | 052-9250495 |
| CIVIL LINE SUB DIVISION SKT-1 | 052-2467290 |
| NAIKAPURA SUB DIVISION SKT-I | 052-3553539 |
| CANTT SUB DIVISION SKT CANTT | 052-9250498 |
| DALOWALI SUB DIVISION SKT CANTT | 052-4295340 |
| KOTLI LOHARAN SUB DIVISION SKT CANTT | 052-3018790 |
| SAIDPUR SUB DIVISION SKT CANTT | 052-6923697 |
| HEAD MARALA SUB DIVISION SKT CANTT | 052-3502731 |
| RANGPURA SUB DIVISION SKT CANTT | 052-9239030 |
| PASRUR SUB DIVISION NO-1 PSR | 052-6441930 |
| PASRUR SUB DIVISION NO-II PSR | 052-6441427 |
| PASRUR SUB DIVISION NO-III PSR | 052-6441141 |
| CHAWINDA SUB DIVISION PSR | 052-6210468 |
| CHOBARA SUB DIVISION PSR | 052-6537075 |
| ZAFARWAL ROAD SUB DIVISION SKT-II | 052-3540052 |
| GHUIKE SUB DIVISION SKT-II | 052-3550059 |
| AKBARABAD SUB DIVISION SKT-II | 052-3520192 |
| PASRUR ROAD SUB DIVISION SKT-II | 052-3542961 |
| DEFENCE ROAD SUB DIVISION SKT-3 | 052-3552701 |
| GODHPUR SUB DIVISION SKT-3 | 052-4264344 |
| SAMBRIAL SUB DIVISION SKT-3 | 052-6520359 |
| BHOPALWALA SUB DIVISION SKT-3 | 052-6520383 |
| NAROWAL SUB DIVISION NO-1 NWL-NWL | 0542-412001 |
| NAROWAL SUB DIVISION NO-II NWL-NWL | 0542-618887 |
| NAROWAL SUB DIVISION NO-III NWL-NWL | 0542-411981 |
| BADDO MALHI SUB DIVISION NWL-NWL | 0542-406092 |
| QILA KALAR WALA SUB DIVISION NWL-NWL | 052-6632092 |
| SHAKARGRAH SUB DIVISION NO-1 SKG-NWL | 0542-450462 |
| SHAKARGRAH SUB DIVISION NO-II SKG-NWL | 0542-450514 |
| SHAKARGRAH SUB DIVISION NO-III SKG-NWL | 0542-450042 |
| SHAKARGRAH SUB DIVISION NO-IV SKG-NWL | 0542-450088 |
| ZAFARWAL SUB DIVISION N0.1 ZWL-NWL | 0542-538334 |
| ZAFARWAL (DARMAN) SUB DIVISION NO-2 ZWL-NWL | 0542-538399 |
| ZAFARWAL SUB DIVISION N0.3 ZWL-NWL | 0542-538182 |
| CHOBARA SUB DIVISION ZWL-NWL | 052-6537075 |
GEPCO Sialkot Helpline Number
Gujranwala Electric Power Company GEPCO Sialkot regional office is located at GEPCO Colony, Shahabpura Road Sialkot. The helpline contact number is 0529 250693-94. Consumers across Sialkot city can contact or complain on this number.
GEPCO Gujrat Helpline Contact Number
Gujranwala Electric Power Company ( GEPCO) regional / suboffice in Gujrat is located at GEPCO Complex, G.T. Road Gujrat. The helpline number is 0539 260290. If you are a GEPCO consumer in Gujrat City, you can get help from this contact number.
GEPCO Narowal Helpline & Complaint Number
GEPCO Narowal regional office is located at 132 KV Grid Station Sahiwal. The helpline number is 0542 412666. Dial this number to avail help regarding electricity issues.
GEPCO Mandi Bahaudin Helpline Number
GEPCO regional office in Mandi Bahaudin is located at JF3V+F7J, Mandi Bahauddin, Punjab. The contact number for queries and other issues is 0546 502719.
Frequently Ask Questions FAQ’s
How can I contact GEPCO customer service for complaints or issues?
You can contact GEPCO customer service by calling their 24/7 helpline at 0800-000-34 or 118. If there is no response, additional contact numbers such as +92-55-9200504, +92-55-9200516, and +92-55-9200592 are available.
Can I submit a complaint online to GEPCO?
Yes, GEPCO allows consumers to submit complaints online through their official portal. Simply visit www.gepco.com.pk, navigate to the “Customer Service” tab, and select “Complaint Registration.” Fill out the form and submit it for resolution.
What services are available at GEPCO Customer Service Centers?
GEPCO Customer Service Centers offer various services, such as bill installment plans, fixing wrong meter readings, issuing duplicate bills, extending bill due dates, removing TV fees, and issuing advance bills for domestic and commercial customers.
What is GEPCO’s Rapid Response Unit, and how can I report an electricity issue?
GEPCO’s Rapid Response Units are available 24/7 to address electricity supply issues and faults. Consumers can report issues by providing their Electricity Bill Reference Number to the relevant Rapid Response Unit in their area. Each unit is responsible for quickly resolving power outages and other faults.